Refund & Cancellation Policy
Last updated: 3 October 2026
1. Our Plans
TestSaathi offers a Question Bank plan (billed yearly), an AI Tutor plan (billed monthly), a combined Question Bank + AI plan (billed monthly), and an AI Tutor add-on for existing Question Bank subscribers (billed monthly). All payments are processed securely through Razorpay.
2. Refund Eligibility
Since TestSaathi provides instant digital access to practice questions, exams and AI features upon successful payment, we generally do not offer refunds once a plan has been activated and used. However, if you were charged in error, charged twice for the same plan, or a payment was deducted but access was not granted due to a technical issue, please contact us within 7 days of the transaction and we will review your case.
3. Cancelling a Monthly Plan
The AI Tutor, Combo and AI add-on plans are billed monthly and are not auto-renewing subscriptions at this time — each payment grants access for 30 days. You can simply choose not to renew when the period ends; there is nothing to formally "cancel." Access already paid for continues until the end of the current 30-day period.
4. Question Bank (Yearly) Plan
The Question Bank plan is a one-time yearly payment covering 365 days of access. As this grants full, immediate access to the entire question bank, previous-year papers and unlimited exams, it is non-refundable once activated, except in the error scenarios described in Section 2.
5. How to Request a Refund
To request a refund for an eligible case, please contact us through the details available on the platform with your registered email address and the payment reference from your Razorpay receipt. Approved refunds are processed to the original payment method within 5–7 business days.
6. Contact Us
For any billing questions, please reach out to us through the contact details available on the platform.